Payment policy

When paying via credit card (GoPay):

The Wisedox subscription paid via credit card (GoPay) is set for one year, and recurring payments are always activated upon its initiation.

If the payment fails, we will attempt to process it again up to three more times, each 24 hours after previous attempt.
If the payment is successfully processed, you can continue using Wisedox uninterrupted. The start of the new subscription period automatically follows the end of the previous one.

If the payment is not successful after 3 attempts, you will no longer be possible to make changes to your data in Wisedox. Once the payment is successful, access to Wisedox will be restored, and a new subscription period with automatic renewal will be activated.

Wisedox subscriptions are always paid for the whole subscription period (month or a year) in advance, and no debt is incurred if a payment fails.

Recurring Payments

With your consent, which you grant by checking the appropriate box for agreeing to recurring payments directly in the order form, Wisedox uses a recurring payment system (i.e., automatic deductions from a payment card, known as recurring payments) for the sale of the Service, for the duration of the subscription.

To process recurring payments, Wisedox uses the GoPay payment gateway operated by GoPay s.r.o.

By checking the consent box, you agree to the establishment and parameters of the recurring payment (details are provided below) and to the storage of payment details by the GoPay payment gateway.

Recurring Payment Parameters for the Service:

a. The payment covers a selected subscription (i.e., one calendar year or 30 days starting from the date of the first recurring payment).
b. The payment will be deducted on the first day of each subscription period for as long as the Service is used.
c. A fixed amount based on the price of the selected service package will be deducted for each individual payment.
d. If the price of the selected Service package changes, you will be notified in advance via email and can decide whether to continue using the Service or cancel it.
e. Users can disable the renewal of the Service at any time in their Wisedox app.