Payment Policy
1. Card Payment (GoPay)
Wisedox subscriptions paid via credit card use the GoPay payment gateway operated by GoPay s.r.o. Subscriptions are billed annually and always paid in advance for the full subscription period.
1.1 Renewal
Subscriptions renew automatically 7 days before the subscription expiration date. This early renewal window allows time to resolve any payment issues before the subscription actually expires. Customers receive an email notification 30 days before the expiration date informing them of the upcoming renewal and their options.
No subscription changes (cancellation, downgrade) can be made within 24 hours of the scheduled renewal processing date. This is 8 days before the subscription expiration date.
1.2 Payment failure
If a card payment fails during the renewal window, Wisedox will attempt to process the payment again up to three more times, each 24 hours after the previous attempt. All retry attempts occur within the 7-day pre-expiry renewal window.
If the payment is successfully processed, the subscription continues uninterrupted. The new subscription period automatically follows the end of the previous one.
If all retry attempts fail and the subscription expires, the account enters a Restricted state. No further debt is incurred — subscriptions are always paid in advance and no outstanding balance carries over on expiry.
Once a successful payment is received, access is restored and a new subscription period with automatic renewal is activated.
1.3 Cancellation
Customers can disable automatic renewal at any time in the Wisedox application before the change freeze window (24 hours before the scheduled renewal processing date). After cancellation, the subscription remains active until the end of the current paid period.
2. Recurring Payments
With your consent, which you grant by checking the appropriate box for agreeing to recurring payments directly in the order form, Wisedox uses a recurring payment system (i.e., automatic deductions from a payment card, known as recurring payments) for the sale of the Service, for the duration of the subscription.
To process recurring payments, Wisedox uses the GoPay payment gateway operated by GoPay s.r.o.
By checking the consent box, you agree to the establishment and parameters of the recurring payment (details are provided below) and to the storage of payment details by the GoPay payment gateway.
Recurring Payment Parameters for the Service:
- The payment covers the agreed subscription period starting from the date of the first payment.
- The payment will be deducted 7 days before the end of each subscription period for as long as the Service is used.
- A fixed amount based on the price of the selected subscription will be deducted for each individual payment.
- If the subscription price changes, you will be notified at least 30 days in advance via email and can decide whether to continue using the Service or cancel it.
- Customers can disable automatic renewal at any time in the Wisedox application before the change freeze window.
3. Invoice Payment (Wire Transfer)
Invoice-based payment via wire transfer is available for Scale and Enterprise band customers only. It requires prior direct communication with the Wisedox sales team and is not available as self-service.
3.1 Payment terms
The default payment term is NET14 from the invoice date. Payment terms of NET30 or NET60 are available subject to approval by the Wisedox sales team.
3.2 Subscription activation
The subscription is activated immediately upon agreement. Payment is not required upfront. This is a trust-based arrangement established through prior direct communication.
3.3 Late payment
If payment is not received by the due date, the subscription enters a Restricted state immediately. The customer retains read-only access to their data and can still manage their subscription. Full access is restored automatically upon receipt of payment.
4. Refund Policy
Refunds are available within the first 30 days of a new paid subscription. To request a refund, contact support within this period. After 30 days, no refunds are issued. The free 14-day trial provides full evaluation opportunity before any payment commitment.
If your subscription is terminated by Wisedox due to misuse following the notification process described in the Terms of Service, no refund will be issued for the remaining subscription period.
If your subscription is terminated due to a material failure on Wisedox's part, or if you choose to cancel because you do not agree with updated Terms of Service, a pro-rated refund will be issued for the unused complete months of the subscription period remaining after the termination or cancellation date.
In the event of service degradation where monthly uptime falls below 99.5% but the service remains partially available, Wisedox may offer a discretionary subscription prolongation as compensation. In the event of a complete service outage, a pro-rated cash refund may be issued for the affected period. Refund requests related to service issues must be submitted via support within 30 days of the affected period.
5. Pricing Changes
If the price of your subscription changes, you will be notified at least 30 days before the change takes effect. The new price applies at your next renewal. Multi-year contract customers are protected at their contracted price for the full contract term regardless of general price changes.
