Privacy Policy and GDPR Compliance

Introduction

Wisedox s.r.o., Karlovo náměstí 290/16, Prague, Czech Republic ("Company," "we," "our," or "us") is committed to protecting the privacy and security of our users' personal data. This GDPR Policy outlines how we collect, process, and protect personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

Ensuring security of your data as well as the overall security of our service is the cornerstone of our mission. We strive to implement the best available technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.

If you have any questions about your data or this policy, please contact us at [email protected].

Data We Collect

We collect the following types of personal data:

Name and contact details (email, phone number, address)
Login credentials and security information
Billing details of paying customers
Usage data, including IP address and device information
Any other data provided voluntarily by users

How We Use Personal Data

We process personal data for the following purposes:

To provide and maintain our service
To ensure security and prevent fraud
To communicate with users regarding their accounts or service updates
To comply with legal obligations

Legal Basis for Processing

We process personal data based on the following legal grounds:

Performance of a contract (e.g., providing services)
User consent (where applicable)
Legal obligations (e.g., tax and compliance requirements)
Legitimate interests (e.g., security and service improvements)

Data Sharing and Transfers

We do not sell personal data. However, we may share data with:

Service providers and partners assisting in service delivery
Legal authorities if required by law

We do not use third-party tools for analytics and marketing.

Data is not transferred outside the EU/EEA.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

User Rights

Under GDPR, users have the right to:

Access their personal data
Request correction or deletion of data
Object to or restrict processing
Withdraw consent at any time (where processing is based on consent)
Request data portability
Users can exercise their rights by contacting us at [email protected].

Updates to This Policy

We may update this GDPR / Privacy Policy periodically. Changes will be posted on this page, and significant updates may be communicated directly to you.

Last update: 1st of February 2025